Jeep India launches new ChatGPT-based AI tool for customer support

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Jeep, the Indian division of the U.S.-based lifestyle SUV manufacturer, has introduced the Jeep Expert, an AI chatbot based on ChatGPT , to enhance the customer support experience. Integrated into the Jeep Life mobile app, this AI tool aims to provide Jeep brand-specific responses to customers, offering a 24x7 expert accessible at their fingertips.

Jeep Expert eliminates the requirement for users to sift through manuals and brochures for information on Jeep products and services. 

With the ability to answer brand, product and maintenance-related questions, users can now leverage the tool to access information about their vehicles. Jeep Expert also offers a simple chat service interface. All registered users of the Jeeplife mobile app can access the Jeep Expert app and get an integrated and user-friendly experience.

Jeep Expert utilizes OpenAI's ChatGPT AI technology , enabling the system to autonomously learn and be trained on extensive datasets. This capability allows the tool to provide answers to a diverse array of questions, surpassing the capabilities of other real-time chat services. 

Powered by ChatPDF and ChatGPT 3.5 technology, the real time chat feature ensures a secure and private interaction for customers. Questions and answers are end-to-end encrypted, maintaining user privacy without any traceability to specific user IDs. Jeep is also seeking feedback from users through an in-app feedback mechanism. 

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